Showing posts with label derived product. Show all posts
Showing posts with label derived product. Show all posts

Sunday, 29 March 2015

Facebook - Facebook Home

Facebook. The phenomenon of the last decade, that had reached a billion users in 2012, and had a movie dedicated to its creator. Well, facebook had its failures too.
In 2013, Facebook decided that its customers, who are using more and more their smartphone for basically... everything, would probably like an alternative user environment, closer to them and that would facilitate their communication with their friends. And this is how Facebook launched Facebook Home, an Android app, aimed to replace a smartphone home screen. You could thus view your friends' updates and notifications on a full screen environment, which was also made in order to hide as much as possible the Android shape of the phone : the research bar is not visible for example.
On its app launching, facebook collaborated with HTC in order for the phone company to sell its new smartphone, the HTC First, with the pre-loaded app.



The facebook Home design


The problem is, no one wanted the facebook Home app. Not the users, not the phone sellers. The app was too invasive on the consumers' phones, and quickly on internet topics were created with a "how to get a rid of Facebook Home on the HTC First" subject.
Another face of the failure arose, that is quite embarrassing for Facebook : the app has been created by... Iphone users, who were therefore not aware enough of how an Android user thinks. The thing is, Android' USP (Unique Selling Point) is its personalization possibilities. Widgets, folders, or docks are all things that Apple doesn't offer in its smartphones. The constat is simple: How can you possibly create something that personal for a target that you don't even know ?




Morale of the story: Don't pull all your eggs in one basket !

Wednesday, 18 March 2015

Harley-Davidson - Perfume

When someone asks you to think about a good motocycle, you have two solutions: to think about a japanese brand, or to think about an american brand. Would you think about Yamaha, or rather Harley-Davidson ?
Well, whatever was your answer, today is about the american brand, which is responsible for a wonderful and full-of-lessons failure.

Harley-Davidson's customers are extremely loyal to the brand due to its values: liberty, authenticity, power, testosterone. This brand has an iconic stature, and many customers even have the brand's logo tattooed on their body. In a noticeable logic, Harley-Davidson's marketers thought that if customers were that loyal, then they could buy tons of derived products. Starting from baby clothes to ties and lighters, Harley-Davidson developped a whole range of derived products that had nothing to do with the original product.
In the 90's, the motocycle brand finally crossed the red line when it launched the Harley-Davidson perfume and aftershave range. The purist fans strated to accuse the brand of "disneyfication" and to believe that Harley-Davidson was fallen into the "more products = more purchases" trap. Isn't that the worst thing that could happen for a supposed authentic brand ?



Does anyone see the authentic biker in this ad ? No one ? Great, me neither.



However Harley-Davidson didn't suffer that much from this mistake, which has finally been recognized and corrected by the company.
In 2014, the brand's market share was 57% in th US, with an increase of 20,5% in Asia and 8,2% for Europe. It is still the leader in front of Ducati, Suzuki, or Triumph.


Morale of the story: All that glitters is not gold !